Shipping & Return Policy

Returns

At Jewels Amo, we want you to love your fine jewellery as much as we do. If for any reason you are not completely satisfied with your purchase, you may return it within 15 days of receiving your order. Here’s what you need to know:

  • Eligibility: To be eligible for a return, items must be in their original condition, unworn, and with all original packaging and documentation.
  • How to Return: Please contact our customer service team at info@jewelsamo.com to initiate a return. We will provide you with a return authorization and instructions on how to send your item back to us.
  • Refund Process: Once we receive and inspect your returned item, we will process your refund. Refunds will be issued to the original payment method within 5-7 business days. Please note that shipping costs are non-refundable.

Order Cancellation

We understand that sometimes plans change. If you need to cancel an order, please notify us within 5 days of placing your order. Here’s how:

  • How to Cancel: Contact our customer service team at info@jewelsamo.com with your order number and cancellation request.
  • Cancellation Fee: Orders cancelled within the 5-day window will be processed without any additional fees. However, cancellations requested after this period may incur a restocking fee, as we may have already begun preparing your item for shipment.

Shipping

We take great care in delivering your jewellery in a timely manner. Here’s what you can expect:

  • Processing Time: Orders are typically processed and shipped within 7-10 business days.
  • Shipping Costs: Shipping costs will be calculated at checkout based on your location and chosen shipping method.
  • Delivery Times: Delivery times vary depending on your location. We will provide you with a tracking number once your order has shipped so you can monitor its progress.

Contact Us

If you have any questions or need assistance with returns, cancellations, or shipping, please reach out to our customer service team at info@jewelsamo.com. We’re here to help!


Thank you for shopping with Jewels Amo. We appreciate your business and strive to provide you with the best shopping experience possible.