Below FAQ are some common concerns of our clients before purchasing the theme.
If you have other questions, please just send it to info@jewelsamo.com.
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Shipping & Returns
Q: Do you offer free shipping?
A: Yes, we offer free shipping on all orders over $100 within the United States.
Q: How long will it take to receive my order?
A: Most orders are processed and shipped within 1-3 business days. Delivery times vary depending on your location, but typically range from 7-10 business days.
Q: Do you ship internationally?
A: Yes, we offer international shipping to many countries. International orders may take 7-14 business days to arrive, depending on the destination and customs procedures.
Q: What is your return policy?
A: We offer a 15-day return policy for all regular-priced items. Custom orders and sale items are final sale. Items must be unworn and in their original condition with all tags attached.
Q: How do I initiate a return?
A: To initiate a return, please contact our customer service team through our website or via email. We'll provide you with a return authorization and instructions for sending the item back.
Product Information
Q: Do you offer custom designs?
A: Yes, we offer custom design services. Please contact our design team at info@jewelsamo.com to discuss your ideas and get a quote for your unique piece.
Q: What metals do you use in your jewelry?
A: We primarily use 14k and 18k gold (available in yellow, white, and rose gold), as well as platinum & sterling silver. All our metals are hallmarked to guarantee purity.
Q: Are your gemstones natural or lab-created?
A: We offer both natural and lab-created gemstones. Each product description clearly states whether the gemstones are natural or lab-created.
Ordering & Payment
Q: Is it safe to order online?
A: Yes, our website uses industry-standard SSL encryption to protect your personal and payment information during transactions.
Q: What payment methods do you accept?
A: We accept all major credit cards (Visa, MasterCard, American Express, Discover), PayPal, Bank Transfer, and Wire Transfer.
Q: Can I cancel or modify my order after it's been placed?
A: We process orders quickly to ensure fast shipping. If you need to cancel or modify an order, please contact us immediately. We'll do our best to accommodate your request, but we cannot guarantee changes once an order has been processed.
Care & Maintenance
Q: How should I care for my jewelry?
A: To keep your jewelry looking its best:
- Store pieces separately to avoid scratching
- Remove jewelry before swimming, bathing, or applying cosmetics
- Clean regularly with a soft cloth and mild soap solution
- Avoid exposure to harsh chemicals
Q: Do you offer jewelry repair services?
A: Yes, we offer repair services for all items purchased from our store. Please contact our customer service team for more information about our repair process and any associated fees.
Sizing & Adjustments
Q: How can I determine my ring size?
A: For the most accurate sizing, we recommend visiting a local jeweler for professional sizing.If you have the same size old ring you can use the ring sizer app to check the size. Feel free to write us at info@jewelsamo.com if you have any issue in measuring the ring size.
Q: Can I get my ring resized after purchase?
A: Yes, we offer one free resize within 60 days of purchase for most rings. Some styles, such as eternity bands, cannot be resized. Please check the product description or contact us for more information.
Gift Options
Q: Do you offer gift wrapping?
A: Yes, we offer complimentary gift wrapping for all orders. You can select this option during checkout.
Q: Can I include a gift message with my order?
A: Absolutely! You can add a personalized gift message during the checkout process. We'll include a printed card with your message along with the jewelry.